Unsuccessful payments

If your payment fails, your subscription may be interrupted. This guide helps you understand and resolve payment issues.

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Common reasons for payment failure

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Insufficient funds

• Your card does not have enough available balance or credit
• Solution: Add funds to your account or use a different payment method

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Expired card

• Your credit or debit card has passed its expiration date
• Solution: Update your payment information with a valid card

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Incorrect information

• Card number, CVV, or billing address is entered incorrectly
• Solution: Verify and correct your payment details

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Card declined by issuer

• Your bank or card issuer has declined the transaction
• Solution: Contact your bank to authorize the payment

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International restrictions

• Your card does not support international transactions
• Solution: Enable international payments or use a different card

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Security holds

• Your bank has flagged the transaction as suspicious
• Solution: Contact your bank to verify and approve the charge

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What happens when payment fails

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Resolving payment issues

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Update your payment method

1. Log in to your account
2. Go to Account Settings > Billing & Payment
3. Update your payment information
4. Click Retry Payment if available

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Contact your bank

• Verify that your card is active and has sufficient funds
• Ensure international transactions are enabled
• Confirm that the charge from Comfy Organization Inc is authorized

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Try a different payment method

If your current payment method continues to fail, consider using:

• A different credit or debit card
• A digital wallet (Apple Pay, Google Pay, PayPal)
• An alternative payment method

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Preventing future payment failures

• Keep your payment information up to date
• Ensure your card has sufficient funds before billing dates
• Update your card details before expiration
• Whitelist charges from Comfy Organization Inc with your bank
• Enable email notifications for billing reminders

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Grace period and account suspension

• You typically have 7-14 days to resolve payment issues
• During this period, you may have limited access to services
• If payment is not resolved, your subscription will be cancelled
• You can reactivate your subscription at any time by updating payment information

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Need assistance?

If you continue to experience payment issues after trying these solutions, please contact our support team with:

• Your account email
• The error message you received
• The payment method you’re attempting to use
• Any relevant transaction IDs

We’re here to help resolve your payment issues quickly.